Refund policy

This Returns & Refunds Policy applies to all purchases made through the Gorgeous website.

1. Right of Withdrawal

• The consumer has the right to withdraw from the contract, without giving any reason, within 14 days from the day after receiving the product(s).
• To exercise this right, you must communicate your decision in writing to hello@gorgeous.pt
• After notification, the customer has 14 additional days to return the product(s).

2. Return Conditions

Only returns of products will be accepted that:

• Are in perfect condition;
• Show no signs of use or damage;
• Are returned in the original packaging, with all accessories and documents.
• Personalised products or items made to the customer’s specifications are not covered by the right of withdrawal, except in case of a manufacturing defect.

3. Return Costs

• Return shipping costs are borne by the customer, except where the product has a manufacturing defect or there is a shipping error attributable to Be You.
• In case of error or defect, Be You will fully cover transport costs.

4. Refunds

• Refunds will be processed within 14 days after receipt of the returned products and verification of their condition.
• Refunds will be issued using the same payment method used for the purchase, unless otherwise agreed.
• Initial shipping costs are non-refundable, except where the return results from an error attributable to Be You.

5. Defective or Damaged Products

• If the customer receives a defective product or one damaged during transport, they must notify us within 24 hours of receipt, attaching photos of the order’s condition.
• In such cases, the customer may choose product replacement, store credit, or a full refund.

6. Contact

For any questions regarding returns or refunds, please contact us:
hello@gorgeous.pt

⚖️ This policy complies with Portuguese law, namely Decree-Law No. 24/2014, of 14 February (distance and off-premises contracts).