About Gorgeous and Its Products
What makes Gorgeous cases special?

Because your phone deserves more than just a simple case.

Gorgeous cases are designed to take your phone to the next level in style, protection and durability.

What you can expect:

• Effective everyday protection

• Premium design that stands out

• Durable materials and a high-quality finish

• MagSafe compatibility on Tough MagSafe cases

• Lightweight comfort and a perfect fit

Each case becomes an extension of your style, created to accompany you wherever you go.
Where are your cases made?

Our cases are carefully designed in Portugal and made in Europe, ensuring quality, safety and premium attention to detail.
What materials are your cases made from?

Each case has a soft silicone interior that protects against drops and impacts, and a rigid glossy polycarbonate exterior for a more elegant look.

This design absorbs shocks and helps prevent impact damage, making it perfect for anyone who wants protection without compromising on style.
Are the cases compatible with MagSafe?

Tough MagSafe cases are fully compatible with MagSafe charging and accessories.
Is the camera protected?

Yes. All cases have a raised edge to help prevent scratches when you place your phone on flat surfaces.
Will the print fade?

No. Gorgeous uses premium printing with vibrant colours that are resistant to everyday use.
Warranty

All our products come with a 3-year warranty because we believe in the quality and durability of our materials.

The warranty does not cover situations such as:

  • damage caused by misuse, incorrect use or negligence;
  • normal wear and tear resulting from use;
  • contact with chemicals or liquids, or damage caused by drops that is not the result of a manufacturing defect.

Orders and Customer Support
How can I contact Gorgeous customer support?

You can email us at hello@gorgeous.pt or use the contact form on our website.

We always reply as quickly as possible.
Can I cancel my order?

Orders begin to be prepared within a few hours of purchase.
If you contact us immediately, we will try to change or cancel your order.
If it has already been shipped, you can receive it and return it without any problem.
I have not received my order confirmation. What should I do?

Check whether the email is in your spam folder.
If it is not there, there may be an error in the email address entered at checkout.
Contact us so that we can check it.
I received the wrong item or a damaged item. What should I do?

If you received the wrong item or a damaged item, contact us within 24 hours and include a photo of the problem.
We will arrange an exchange or refund as quickly as possible.

Shipping and Tracking
HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Once your order has been placed, it enters preparation and is shipped within 24–48 working hours.

After shipping, the estimated delivery times are:

  • European Union: 4–7 working days (DHL eCommerce)
  • United Kingdom: 4–7 working days (DHL eCommerce)
HOW MUCH DOES SHIPPING COST?

Shipping costs are calculated and displayed at checkout, based on the delivery destination.
DO YOU SHIP WORLDWIDE?

Yes, we offer international shipping.

If you have any questions about shipping availability to your country, contact us before completing your order.
MY ORDER WAS LOST IN TRANSIT. WHAT SHOULD I DO?

Contact us so that we can investigate the situation with the carrier.

If the order is confirmed as lost, we will send a replacement at no additional cost.
I ENTERED THE WRONG ADDRESS. WHAT SHOULD I DO?

If your order has not yet been shipped, contact us as quickly as possible so that we can correct the address.
If it has already been shipped, we recommend contacting the carrier to request a change or redirection, where available.
Always check the address before completing your order.

Exchanges and Returns
DO YOU ACCEPT RETURNS OR EXCHANGES?

Our goal is for every customer to be completely satisfied with their purchase.

If something is not as expected, contact us within 14 days of receiving your order so that we can help with an exchange or return.
HOW DO I MAKE A RETURN?

Simply email hello@gorgeous.pt within 14 days of receiving your order.

We will reply with the instructions needed to make the return.
HOW LONG DOES A REFUND TAKE?

Once the return has been received and checked, the refund is processed within 2 to 5 working days.

Depending on the payment method, it may take up to 5 to 10 working days to appear on your statement.
WHO PAYS THE RETURN SHIPPING COSTS?

If the return is due to an error on our part or a damaged or defective product, Gorgeous will cover the shipping costs.

If the return is for a personal reason, such as a change of mind, a change of style or an incorrectly selected model, the shipping costs are the customer's responsibility.

If your question has not been answered above, please contact our team. We will be happy to help.